This website is owned and run by North Royal Training Limited. By consenting to purchase any course or product from hollyandhugo.com or by using this site in any way, you consent to these terms and conditions:

All text, graphics, photographs, trademarks, logos, sounds, videos, music and artwork, i.e. content, including copyright, displayed anywhere on the site is the intellectual property of North Royal Training Limited and we hereby reserve all rights to its use. Users consent to restrict the use of any content taken from this website, including downloadable purchased content, strictly for personal use. Reproduction, uploading, posting, translating, distribution, encoding, transmission or public display in any way of any element of content to any other website, computer, server or other medium for commercial use is forbidden. You may not redistribute or broadcast any element of content or seek commercial gain from anything contained on this site without the express written permission of North Royal Training Limited.

Unauthorised use of any material from this site may lead to a claim for damages and/or be treated as a criminal offence. While we do our utmost to ensure the quality of the content compiled on this site, North Royal Training Limited does not guarantee 100% accuracy, suitability or completeness of the information provided on this site. Neither do we 100% guarantee the efficiency of materials suggested. We exclude any liability for inaccuracies or errors in any content on this site. The material throughout the site is subject to change at any time, without notice to users. It is the user’s responsibility to assess the suitability of material or information provided by North Royal Training Limited and use of any information and material on the site is entirely at the risk of the user. Any links posted on hollyandhugo.com are for the additional benefit of the user and any content leading from these links is not the responsibility of North Royal Training Limited. The creation of links from hollyandhugo.com to any other website is forbidden.

ONLINE COURSES

All courses must be paid for in full before the course can be started. All online courses, material, tasks and certificates are accessed online through the Holly and Hugo Virtual Campus. Course must be activated within 12 months of registration on our website. Each online course is valid for 60 days from the date of course activation. Course progress must be 100% and a minimum score of 55% per Module is required in order to successfully complete the course and obtain certificate.  If a Module is failed, there is one free re-set per exam task until such time as a 55% score is achieved.  All course materials are available online and there are no additional costs involved in completing the course.  The certificate provided upon course completion is available in PDF version, is issued by Holly and Hugo and will confirm the course title and can be used as proof of study for employment. All of our courses are accredited by the International Council for Online Educational Standards (www.icoes.org).  This gives our students assurance that our courses meet the highest standards for online education.  On successful course completion, students also have the option to order an ICOES Certificate (verification, printing and postage fees apply).

WEBINARS & PRIVATE CONSULTATION

Holly & Hugo endeavors to provide the best and most up to date veterinary advice possible at the time of the consultation, based on the information provided by the client. However Holly & Hugo and the online vet cannot accept responsibility for the way in which this information is interpreted and / or applied by the applicant / client. Responsibility for assessing the suitability of that advice in each individual circumstance remains with the client

REFUND POLICY

If, for any reason, you are not happy with the course you have purchased, you are entitled to a full refund within 14 days for any purchases or part-purchases made directly on this site. The 14 day refund period applies from date of purchase and not from date of registration or date of course activation.  If your course was purchased or part-purchased either through a third party or using a voucher issued by a third party you must contact the relevant third party directly to enquire about their refund policy.

CUSTOMER SERVICE

Our customer support team can be reached by email and phone. We are based in Ireland and our office hours are 7.30 - 18.30 GMT.
Telephones:

  • UK: +44 20 71931198
  • Ireland: + 353 1 4433023
  • US: +1 347 644 0971
  • Australia: +61 02 8011 3011
  • South Africa: +27 21 813 5862

Email: info@hollyandhugo.com
We respond to majority of the emails within 24hours (Monday to Friday).

ACCREDITATION

All of our courses are accredited by the International Council for Online Educational Standards (www.icoes.org). ICOES is the international accrediting body responsible for establishing, maintaining and improving the educational standards of online teaching institutions. This gives our students assurance that our courses meet the highest standards for online education.

FEEDBACK AND COMPLAINTS POLICY

For any feedback or complaints regarding our website and courses you can contact us on the following:

Telephones:

  • UK: +44 20 71931198
  • Ireland: + 353 1 4433023
  • US: +1 347 644 0971
  • Australia: +61 02 8011 3011
  • South Africa: +27 21 813 5862

Emails:

Complaints: kate@hollyandhugo.com

General Feedback: romana@northroyaltraining.com

We endeavour to fully resolve any complaints within 21 working days.

COMPANY INFORMATION

North Royal Training Limited
Holly and Hugo
Spion Kop
Dungriffin Villas,
Howth
County Dublin
Ireland
Company Number: 540695
VAT: IE3275008IH

MARKETING

Safeguarding your privacy and the security of your personal information is important to us. Our server is fully secure at all times.  We do not sell personal information, or any information that can be identified to a student, to any third-party marketers or other third parties. Upon registration with North Royal Training Limited, student agrees to receiving occasional emails from our sales team, but can unsubscribe from such emails at any time by clicking the ‘unsubscribe’ link within an email.

OPTIONAL STUDENT RESOURCES / PRODUCTS

All course materials are available online and there are no additional costs involved in completing the course. Students who complete the course will receive complimentary PDF course completion certificate.

Additional resources which students may purchase for own benefit include:

  • Hard Copy Certificated issued directly by Accreditation Body - The International Council for Online Educational Standards
  • PDF and/or Hard Copy of Letters and Result Transcript related to the course taken
  • Course eBooks
  • Extensions and subscriptions to course material

Due to their instantaneous nature, the following purchases are non-refundable: Downloadable eBook, Proof of Completion Letter, Proof of Enrollment Letter, Results Transcript, Registration Package Upgrades.

Course Material Subscription:

Course Material Subscription extends course access to 6 or 12 months. This option is only available for students who have completed the course successfully.

Registration Upgrade Packages:

Various optional upgrades are offered to students upon registration - these upgrade packages are not obligatory. The packages are outside of the course price and are not a mandatory requirement in order to successfully complete the course. Packages are non-refundable.  Extension and eBook are applied automatically to students account immediately on completion of the registration page. ICOES certificate, Letter of Completion (and, if applicable, Results Transcript) are issued on successful completion of the course. Student still needs to request those on course completion (due to the requirement to confirm postal address) but no fee will be charged.

AFFILIATE DISCLOSURE

Certain products on our blog, courses and website have links where we earn an affiliate commission for any purchases you make. We want to offer you the best tools and products possible, and occasionally our links to these products will be affiliate links. While we aim to educate and help our students and followers, we’re also a business and our affiliates help keep us around and allow us to share our knowledge with you. Because this is a large site with many different courses, blog posts and articles, it’s impossible for us to list every single affiliate link. So you should probably assume that if you click on a link we may make a few dollars if you make a purchase or sign up to a program. However the internet is bursting with services and products which relate to many of our courses and blog posts. We only choose affiliate programs we believe in, because we want you to have the best chance of success with your endeavours.
We also don’t receive any free products or services from our affiliates. We simply mention them to you, hoping that if you do choose to buy them you’ll click through our affiliate link

PRICE LIST (valid as of July 2015):

Resource / ProductPrice
Online Course 199.00
eBook 15.99
Letter of Enrollment PDF from 3.99
Letter of Completion PDF from 3.99
Results Transcript PDF from 3.99
Course Exam Resit (2nd or further re-sit of the same exam task) 3.99
ICOES Certificate (Hard Copy incl. postage) 19.99
Course Extension (options available:  from 2 weeks to 1 year)  from 25.00
Course Material Subscription from 8.99
Bronze Package (ICOES certificate, eBook, 2 weeks Extension) 29.99
Silver Package (ICOES certificate, eBook, 1 month Extension, Completion Letter + Results Transcript) 39.99
Gold Package (ICOES certificate, eBook, 3 months Extension, Completion Letter + Results Transcript) 44.49