Frequently Asked Questions And Answers

Everything you need to take this course is accessed online.

Once you register on our website, you’ll have 12 months to activate your course. From the date of course activation you will have access to your Virtual Campus account at any time, day or night over the following 45 consecutive days study period. You can complete the course at your own pace during this time.

We use the most up to date technology to explain and illustrate each aspect of your course so learning is easy and memorable.

Each course is divided into modules which include: Study, Exercises and Exams. In order to complete the course you need to achieve a minimum score of 55% for each module.

There is one free reset per exam task. Exams are in the form of multiple choice questions which check your knowledge of the study and exercise sections.

The course material is presented in a wide range of formats (depending on the course) - text, video, flash animation, multiple choice activities, true or false dropdown activities and more.

The course is fully online.

Once you register on our website, you’ll have 12 months to activate your course. From the date of course activation you will have access to your Virtual Campus account at any time, day or night over the following 45 consecutive days study period.

You can complete the course at your own pace during this time.

We recommend you allow approximately 30 hours of study time in total.

Once you register on our website, you’ll have 12 months to activate your course.

From the date of course activation you will have access to your Virtual Campus account at any time,day or night over the following 45 consecutive days study period. You can complete the course at your own pace during this time.

On successful completion of the study content, exams and exercises, you’ll receive a certificate of completion (electronic format / free of charge) issued by Holly and Hugo. To qualify for a certificate you must complete the course and achieve a mark of 55% or more in each module’s exam section.

Since all of our courses are accredited by the International Council for Online Educational Standards,you will also be eligible to order a Hard Copy certificate issued by ICOES (this is optional/small fee applies). An ICOES certificate allows you to prove to employers, colleagues and customers that your qualification is from a well-run, ethical institution that meets the highest standards in online education.

You can preview sample certificates here.

Each module includes 2 sections: Study and Exams. Some modules include additional section – Exercises. In order to complete the course you need to receive minimum of 55% for each module.There is one free reset per exam task. Exam sections consist of quiz questions which check your knowledge (based on Study and Exercise sections).

Exams include:

- Single choice questions

- Multiple choice questions

- True / False type questions

Your score is calculated as an average of the tasks you complete within the exam section of each module.

You don’t need previous experience to take our courses. As it’s an instructional course, putting it together with practical experience will help build your confidence as a groomer and/or understand your pets better.

The course material is stored on our server – you don’t need to download any special software. You access everything you need online. Access to internet is therefore essential to complete the course.

Yes, our courses are compatible with tablets and other mobile devices. .

Holly and Hugo courses were compiled by Tolo Vicens, a professional dog groomer with 20 years’ experience in the dog grooming industry. In fact, caring for dogs has been his life’s passion. In his teens, his love for dogs led him to prepare some prime breeds for showing in top competitions in Europe, winning many awards. At the same time, he trained in professional dog grooming skills and won the first national award for dog grooming in Spain. He runs a thriving dog grooming business and training school and is president and curator of the association of canine stylists, Balearics. He has not only kept up with, but driven the improvements in skills and methods used to achieve the ultimate in superb grooming for our furry friends.

Holly and Hugo courses are designed for anyone who has passion for pets. In addition, Dog Grooming course is excellent training for people who might like to work with dogs in the grooming industry.

We offer customer support throughout the entire course. You can contact us by email and phone.

In addition, we have a 24/7 Help Centre in which you’ll find answers to the most frequently asked questions. In your Virtual Campus you also have access to administrative tasks such as extending course time, updating your profile, arranging your certificate etc.

Our customer support team is based in Europe. Our working hours are Monday to Friday, 9am to 6pm, GMT. We answer 90% of emails within 24 hours (Monday to Friday)

You can contact us via:

  • Telephone:
  • Ireland - +353 1 4433023
  • UK - +44 20 71931198
  • US - +1 3476440971
  • Australia - +61 28 0113011
  • South Africa - +27 21 8135862
  • Email: info@hollyandhugo.com

We answer the majority of email within 48 hours (Monday to Friday)

We recommend you follow us on You Tube where we publish videos supporting course material. Like us on Facebook and catch up with lots of cool news!

To study the course you don’t need any additional course materials – everything is available online and there are no additional costs involved in completing the course.

On successful completion, you’ll receive your certificate of completion in PDF form.

If you wish, you can request a hard copy of the certificate issued by ICOES, which will incur a small fee for verification, printing and postage. You can also purchase our eBook so you can refer to the course material at any time.

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