Frequently Asked Questions And Answers

Holly and Hugo courses are designed for everyone with an interest in pets, animal well-being and anyone who wants to start a career in the animal industry. At Holly and Hugo we are big animal lovers and spend much time thinking about our beloved pets; how to best understand them and give them happy, comfortable lives in appreciation for what they give us. We are working with a team of expert veterinarians with over 20 years of experience. They have put together a well organised and thorough package of study that takes you through all the necessary areas you need expertise in. Most of our students are either already working with animals, are planning to start a career in that field or simply love their pet and want to learn more about how to understand them. Fast track to a new, promising career by taking this online learning course anytime, anywhere you want. Modules are well structured and easy to follow and include exercises and exams throughout so you can check how well you’ve picked up your new training. The courses were designed for adults, but the content is quite easy to follow. We have had students in their teens complete the course successfully.


You don’t need previous experience to take the course. Our courses assume that student is studying from the beginning so you do not need any previous knowledge We’ll show you all the tools and equipment needed which you can buy in order to practice. As it’s an instructional course, putting it together with practical experience will help build your confidence as a groomer.


Our courses are fully online. Once you create your student account, you will have 12 months to activate your course/courses. From the date of course activation you will have access to your Student’s Account any time, day or night so you will be able to complete the course at your own pace over the generous 45 days study time period (consecutive days). We recommend that you allow 30-40 hours study time in total.


Everything you need is accessed online.

  • Once you create your student account,  you will have 12 months to activate your course/courses.
  • From the date of course activation you will have access to your Virtual Campus account any time, day or night so you will be able to complete the course at your own pace over the generous 45 days study time period (consecutive days).
  • We recommend that you allow 30-40 hours study time in total.

We use the most up to date technology to explain and illustrate each aspect of your course so learning is easy and memorable.

Each course is divided into modules.

  • Each course module includes 2 sections: Study and Exam. Some courses also include a third section ‘Exercise’ for practicing what you learned in the Study section, before you commence the Exam section.
  • In order to complete the course you need to achieve a minimum of 55% in the exams for each module.
  • For any failed Module, there is one free re-set per failed exam task.
  • Exam sections consist of quiz questions, which check your knowledge (based on Study sections).

Course material is presented as text, graphs, sample documents, some courses include videos, flash animation, multiple choice activities, true/false questions etc. – a very wide range.

Don’t forget to Like us on Facebook for lots of cool news.


Each course is divided into modules. Each course module includes 2 sections: Study and Exam. Some courses also include a third section ‘Exercise’ for practicing what you learned in the Study section, before you commence the Exam section. In order to complete the course you need to achieve a minimum of 55% in the exams for each module. For any failed Module, there is one free re-set per failed exam task. Exam sections consist of quiz questions, which check your knowledge (based on Study sections). Exams include true or false, single and multiple choice questions. Your score is calculated as an average of the tasks you complete within the exam section of each module. On completion of the course the overall % score will be converted into one of the following grades: Pass: 55%-69% Pass with Merit: 70%- 84% Pass with Distinction: 85% Your grade and unique certificate number are displayed in the hard copy certificate issued by the International Council for Online Educational Standards.


Our courses are fully online. Once you register on our website you will have 12 months to activate your course/courses.. From the date of course activation you will have access to your Virtual Campus account any time, day or night so you will be able to complete the course at your own pace over the generous 45 days study time period (consecutive days). We recommend that you allow 30-40 hours study time in total.


On successful completion of the study content, exams and exercises, you’ll receive a certificate of completion (electronic format / free of charge) issued by Holly and Hugo. To qualify for a certificate you must complete the course and achieve a mark of 55% or more in each module’s exam section.

Since all of our courses are accredited by the International Council for Online Educational Standards,you will also be eligible to order a Hard Copy certificate issued by ICOES (this is optional/small fee applies). An ICOES certificate allows you to prove to employers, colleagues and customers that your qualification is from a well-run, ethical institution that meets the highest standards in online education.

You can preview sample certificates here.


Holly and Hugo courses were written by a team of international experts.

Original dog grooming course was compiled by Tolo Vicens, a professional dog groomer with 20 years experience in the dog grooming industry. In fact, caring for dogs has been his life’s passion. In his teens, his love for dogs led him to prepare some prime breeds for showing in top competitions in Europe, winning many awards, including an international silver medal from Suerzoo, Zaragosa and from the prestigious Crufts, UK . From Sizoo, Barcelona he was awarded the national gold scissors medal, making him champion in Spain, a silver medal for the poodle category and bronze for his skills in stripping technique.

Since 1998, he has been running his own dog grooming business and is president and commissioner of the Association of Canine Stylists, Balearics. Vicens teaches master classes to working professionals in the dog grooming industry. He has not only kept up with, but driven the improvements in skills and methods used to achieve the ultimate in superb grooming for our furry friends.

The main veterinarians involved in our courses are Pippa Elliot and Deborah Shore. Pippa Elliott, BVMS MRCVS, is a veterinarian with 27-years' experience in companion animal practice. Pippa graduated from the University of Glasgow, UK, in 1987. Deborah Shores, DVM, is an American Veterinarian and a 2008 graduate of Mississippi State University College of Veterinary Medicine. She graduated with a Bachelor of Science degree in Animal Science, minor in Chemistry, from Berry College in Rome, Georgia, USA.

To learn more about our vets and professionals involved with our courses, please go to http://hollyandhugo.com/about-us


We offer customer support throughout the entire course. You can contact us by email and phone.
In addition to the above we have a 24/7 Help Centre available in which you will find answers to over 30 most often asked queries. In your Virtual Campus you also have access to administrative tasks such as extending course time, updating your profile, arranging the certificate etc.

Our Customer Support team is based in Europe. Our working hours are Monday to Friday – 7.30 am till 6.30 pm GMT. You can contact us via:

Email: info@hollyandhugo.com
Phone :

  • UK: +44 20 71931198
  • Ireland: + 353 1 4433023
  • US: +1 347 644 0971
  • Australia: +61 028 0113011
  • South Africa: +27 21 8135862

We aim to answer the majority of emails within 24 hours.

Don’t forget to Like us on Facebook for lots of cool news.


To study the course you don’t need any additional course materials – everything is available online and there are no additional costs involved in completing the course.

On successful completion, you’ll receive your certificate of completion in PDF form.

If you wish, you can request a hard copy of the certificate issued by ICOES, which will incur a small fee for verification, printing and postage. You can also purchase our eBook so you can refer to the course material at any time.


Our courses are available online and course material is stored on our server so you do not have to download any special software. You can complete your course on any device, Desktop PC, Laptop, iPhone, Android, iPad. Our site always keeps up with the latest technological trends and is most compatible with the most recent browser at any given time.


Yes, our courses are compatible with tablets and other mobile devices.


ask questions