Specializing in courses related to pet ownership and the care of our furry friends, Holly & Hugo offers a wide variety of courses related understanding and caring for the animal members of your family. We are regularly adding new courses to our selection and students can suggest new courses directly from their account by accessing the menu on the left and clicking on “Suggest a Course.” Our courses fall into the following categories:
Check our useful information
About the Course
What Courses Do You Offer?
Can I see course Syllabus?
To see course syllabus just access the page for the course you are interested, and you will either see an option to click on the 'syllabus' tab or to view ‘course modules’ which you will find a bit further down the page.
Am I suitable for these courses?
Holly and Hugo courses are designed for everyone with an interest in pets, animal well-being and anyone who wants to start a career in the animal industry.
At Holly and Hugo we are big animal lovers and spend much time thinking about our beloved pets; how to best understand them and give them happy, comfortable lives in appreciation for what they give us.
We are working with a team of expert veterinarians with over 20 years of experience. They have put together a well organized and thorough package of study that takes you through all the necessary areas you need expertise in.
Most of our students are either already working with animals, are planning to start a career in that field or simply love their pet and want to learn more about how to understand them.
Fast track to a new, promising career by taking our online courses anytime, anywhere you want. No formal qualifications are required to study with us nor do you need to pass an entrance exam. Course Modules are well structured and easy to follow and include exercises and exams throughout so you can check how well you’ve picked up your new training.
The courses were designed for adults, but the content is quite easy to follow. We have had students in their teens completing the courses successfully.
Do I need any previous experience?
Not at all! You don’t need previous experience to take our courses. Our courses assume that a student is studying from the beginning, so you do not need any previous knowledge. We’ll share with you all of the knowledge you need to establish a better connection with your pet or obtain a skill to assist in his care.
Will I receive a certification upon course completion?
Are your courses accredited?
How long does it take to complete the course?
- Once you create your student account, you will have 12 months to activate your course/courses.
- From the date of course activation, you will have access to your Virtual Campus any time, day or night, so you will be able to complete the course at your own pace over the generous 45 days (consecutive days) study period.
We recommend that you allow 30-60 hours study time in total.
What is the format of the course?
How am I being evaluated?
- Each course module includes 2 sections: Study and Exam. Some courses also include a third section ‘Exercise’ for practicing what you learned in the Study section before you commence the Exam section.
- In order to complete the course, you need to achieve a minimum of 55% in the exams for each module.
- For any failed Module, there is one free re-set per failed exam task.
- Exam sections consist of quiz questions, which check your knowledge (based on Study sections).
Exams include true or false, single and multiple choice questions. Your score is calculated as an average of the tasks you complete within the exam section of each module.
On completion of the course the overall % score will be converted into one of the following grades:
- Pass: 55% - 64%
- Pass Plus: 65% - 74%
- Merit: 75% - 84%
- Distinction: 85% - 100%
Your grade and unique certificate number are displayed in the hard copy certificate issued by the International Council for Online Educational Standards.
Who designed the courses? How up to date are they?
What support and help do I receive throughout the course?
Do I need to purchase any additional materials?
You don’t need anything except a passion for animals!
All course materials are available online, and there are no additional costs involved in completing the course.
At the end of the course, you will receive a Free Digital Certificate confirming course completion.
If you wish, you can request a hard copy of the certificate issued by International Council for Online Educational Standards. We also have various optional documents available for purchase, such as eBooks, Proof of Study, Letter of Completion, Results Transcript, and Course Subscriptions. You will find all these options on your Virtual Campus.
Do I need to download any special software?
Our courses are available online and course material is stored on our server so you do not have to download any special software. You can complete your course on any device, Desktop PC, Laptop, iPhone, Android, iPad. Our site always keeps up with the latest technological trends and is compatible with the most recent browser at any given time.
How can I update the name in my student account?
Once you complete your course and download your certificate for the first time, our system will allow you to edit or change the name on the account. At that moment, you can confirm the exact name you want to see on your document or make the necessary corrections. This is your one time opportunity to validate this information. Once you're happy with the name listed, click "Validate''.
How do I clear my browser cache?
During the Course
How to start and progress through the course?
Your course includes a number of modules (depending on which course you are taking). Most course modules include 2 sections: Study and Exams. In order to complete the course and receive your Free Digital Certificate to confirm the course completion, you need to study all course modules and pass the course exams with a minimum score of 55% in each module.
How to save course pages?
Once you are logged into your course, we ask you to click the “Save and Continue” button on each course page (study material, exercises and exams) in order for our system to track your course progress. The button is located in the right bottom corner of every course page (study material, exercises and exams).This will trigger your Course Progress details to be updated (read more about how to check your progress in “How to check my progress?”). Your course progress must show 100% in order to receive your certificate.
How to check my progress?
Once you are logged into your course, the overall course progress is displayed along the top panel. You will see an orange bar labelled “course progress”. To see your progress % for each course unit please click on the “course progress” bar. If your module is not fully complete (< 100%) you will have a further option to click and see the unsaved pages. In order to complete that module you will need to go back to your course material and save any unsaved pages. All course pages have to be saved for all of the study, exercise (if included in the particular course) and exams sections.
How to check my marks?
Once you are logged into your course, you can check your % score at any time during the studies. To check your score for each module please open your course material and click on the “My marks” orange bar (top-right corner of the page). You will be able to view your Score Per Module from there. You will be able to see from here if you have passed or failed a module. Pass mark is 55% of each unit. You can also click on each Unit Heading to see marks from each task within that Unit.
How to complete my exams?
Most of the exams include single or multiple choice questions. There are also few exams where you are asked to confirm whether a statement is true or false. Your score is calculated as an average of the tasks you complete within the exam section of each module. Please let me know if there is any particular task which you cannot answer – Course Name / Module Number / Page number and I will assist you with it.
How to resit a module / exam if I failed a module?
A module is failed if you have completed all tasks within that particular module with a combined score from the tasks of less than 55%. If you have failed the module, you only need to resit tasks within that failed module until you achieve the pass rate. We recommend that you review details of your marks and go back to the course pages to resit tasks.
We recommend you resit tasks where you scored the lowest % to maximize your chances of achieving a 55% module score. To check your score for each module please open your course material and click on the “My marks” orange bar (top of the page). You will be able to view your Score Per Module from there.
You will be able to see from here if you have passed or failed a module. Pass mark is 55% of each unit. You can also click on each Unit Heading to see marks from each task within that Unit. On the course pages with failed tasks you will see the “resit” button instead of the “check-results” button. There’s one free resit per task and you’ll be charged a fee (3.99/per task) only if and when you resit the same task twice.
I cannot see the resit button?
The resit button is placed on the actual course pages where tasks are located.
You will only see the resit button if all pages within the Module have been saved (Study, Exam and sometimes Exercise - if included in the course). A Module is failed if you have completed all tasks within that particular module with a combined score from the tasks of less than 55%. If you have failed the module, you only need to resit failed tasks within that failed module until you achieve the pass rate.
Please review the details of your marks and go back to the course pages to resit tasks. We recommend that you resit tasks where you scored the lowest % to maximize your chances of achieving a 55% unit score. To check your score for each module please open your course material and click on the “My marks” orange bar (top of the page). You will be able to view your Score Per Module from there. You will be able to see from here if you have passed or failed a module.
Pass mark is 55% of each unit. You can also click on each Unit Heading to see marks from each task within that Unit. On the course pages with failed tasks you will see the “resit” button instead of the “check-results” button. There’s one free resit per task and you’ll be charged a fee (3.99 per task) only if and when you resit the same task twice.
Can I resit some exams to improve my course score?
If the modules are already completed and passed it's no longer possible to resit. You can only resit a module that is failed. If you pass the module, you can go back to each task and check the correct answers by clicking on ‘check result’ button at the bottom of every task. Since you have access to all answers, it would not be fair to allow any students to resit modules that have been successfully passed.
Will I have access to course materials after my course expires?
All the course materials are available until the course expires. This means that if you’ve completed the course already, but you have study days left, you can still access the course.Once your course expires, you will have access to the Virtual Campus, but not to the course material.
Can I print course materials?
Our courses are designed for online delivery. Due to copyrights there is no option to print the course content onto one file. You can however print individual pages of the course for your own records.
There is also the option to purchase a course subscription, which will give you access to the material for either 6 or 12 months.
Can I pause the course?
It is not possible to pause the course, however student can decide when to start the course (within 12 months from the registration). Once course is activated student has 45 consecutive days to complete the course. If you cannot continue with your course at this particular time, you can allow the course to expire and once you are ready to resume your studies you can purchase an extension directly from the “Course Access” section (click on “Extend course”) on the left of your course page.
How to extend my course?
Your course expires 45 consecutive days after you activate your account. If you need more time, you can purchase an extension directly from the “Course Access” section (click on “Extend course”) on the left of your course page. You will be able to select the extension option that you’re interested in. If you extend the course after its expiry date you won't lose any of your previously completed work and you will be able to resume your studies, because you'll find everything as you left it.
How do I request my certificate?
In order to be eligible for your certificate you need to successfully pass each course module (55% mark or more). In addition, your course progress has to be 100% (each course page has to be saved) to ensure that the course is fully completed.
Certificates can only be requested via your Virtual Campus. To request your Certificates, please go to your completed course and on the left you can access the Documentation section.
Holly and Hugo Certificate (PDF format) is included in your course and there is no additional fee for this.
Since all of our courses are accredited by the International Council for Online Educational Standards, you will also be eligible to order a Hard Copy Certificate issued by ICOES (this is optional). An ICOES certificate allows you to prove to employers, colleagues and customers that your qualification is from a well run, ethical institution that meets the highest standards in online education. The ICOES Certificate includes date of course completion and grade received.
Please note for Hard Copy ICOES Certificates verification, printing and postage fees apply (19.99).
The system does not allow me to apply for my certificate. Why?
In order to complete the course and receive your certificate you need to pass each course module (55% or more) and your course progress has to be 100% (for each unit).
If the system does not allow you to apply to your certificate, please check your course progress and if all modules have been passed successfully.
How to ensure your course progress is 100%?
To check if your progress is 100% for every unit please open your course material and click on the orange toolbar labelled “course progress”. This bar is displayed at the top of the course pages.
If any unit says < 100% open the list of unsaved pages. Go back to your course material and save remaining pages.
All course pages have to be saved (study, exercise, exams).
How to ensure that you have passed the course?
To check your score for each module please open your course material and click on the orange bar labelled “my marks”. This bar is also displayed in the top the course pages. You will be able to view your Score Per Module from there
You will be able to see from here if you have passed or failed module. To see further details on your marks click on the module title and a full list of your marks will appear.
If you have failed the module (received < 55% mark) review details of your marks and go back to the course pages to resit tasks where you scored the lowest marks.
Once you login to your Virtual Campus, click on “My Account” on the left side of the screen. You will be redirected to your Profile page where you can edit your personal informations and change your password.
What are my final grades?
- Pass: 55% - 64%
- Pass Plus: 65% - 74%
- Merit: 75% - 84%
- Distinction: 85% - 100%
- Facebook, or
- Gmail, or
- Email and password
Push the Login button to be taken to your Virtual Campus.
Try the following tips:
- Have you asked for a password reset?
By clicking the LOGIN button on the top right of your screen you will find the “Forgot Password?” button. Click the button to be able to reset your password or simply use the following link - https://hollyandhugo.com/User/forgotPassword . Use the email associated with your account to receive the new password
- Make sure you are trying to login using the right email, Facebook, or Gmail account
- If you can access your account but do not find any course materials, this might be because you have more than one account. Try with a different email
- Refresh your page before trying again
- Troubleshoot by trying again from a different browser
- Lastly, try to clear your browser cache. Find out how to do this in our FAQ section - HOW DO I CLEAR MY BROWSER CACHE? under the “About the Course” tag
Click the LOGIN button on the right side of your screen. In the login box is an option to ask for a link to be able to reset your password by clicking the “Forgot Password?” button or you can use the following link: https://hollyandhugo.com/User/forgotPassword
Use the email associated with your account to receive the new password.
Multiple courses: in which order should I study?
Courses can be studied in any order. I would recommend you check course syllabuses and decide which order suits you best. You can find course syllabus by clicking - Learn More under box with course name and then accessing "Syllabus". Animal Care course is the most general one, then Animal Psychology and Animal Training are good complements. Dog Grooming and Pet Nutrition are more specific. Please note our Start Your Business and Market Your Business courses offer very good add-on informations to anyone who is looking to start and grow their business in the industry.
What is your return policy?
Holly and Hugo customers who purchase a course directly from www.hollyandhugo.com are entitled to a full refund within 7 days from date of purchase.
If you have purchased the course on a third party website, please contact them directly to enquire about their refund policy. Unfortunately we cannot issue a refund for courses which were not purchased directly from us.
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