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Veterinary Support Assistant

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    Internationally Accredited by ICOES
    Fully CPD/CE Certified
    Instant Free PDF Certificate
    Recommended by 94% of Students
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    About the course

    Nobody likes to see animals in distress. But not everyone has the mindset to help them. In this course, you’ll get to know your way around a veterinary practice to make sure this is the right career for you.

    If you want to know how do you become a veterinary assistant, our course will show you all about this all-important role. You’ll find the best ways to handle and care for stressed or sick animals.

    Get to know how a veterinary practice works

    We'll show you how a veterinary practice works and the role you will play within it. Find out all the different roles within a veterinary practice, so that you understand what each person does when you walk into your first job.

    What does a veterinary support assistant do?

    Role of veterinary support assistant within a practice is very varied. No two days are the same. One minute you could be helping with routine vaccinations. The next you could be clearing the way for a major emergency.

    Veterinary assistant courses online show you how to deal with any situation. You have to know how to handle the two-legged clients, the animal's owners, as well as their pets. Know how to create a great first impression on the phone and on the reception desk. Some clients are going to be anxious or upset.

    You'll need to know how to handle them sympathetically. You’ll also be working hands-on with animals. Know how to prepare them for theater, look after them after surgery and feed them.

    Understanding veterinary terminology

    The world of vets comes with its own special language. You’ll impress any would-be employer if you already understand his or her terminology before you start work.

    Make a great first impression by knowing what the commonly-used terms mean and the types of procedures you can expect to see within a surgery.

    How to handle your clients

    Many of the animals you handle will be injured or nervous. You need to know how to correctly handle them to keep them calm and prevent them from causing further injury to themselves.

    You have the very important role of minimizing their stress and dealing with their pain.

    Looking after the animals

    You may be the first person that the animal encounters when they come into the veterinary practice. Our course gives you a greater understanding of animal behavior and body language so you can look after them properly. It also guides you through how to take care of animals before, during and after surgery.

    You’ll have a knowledge of how to monitor animals and what to feed them. An important part of being a veterinary assistant is knowing how to administer TLC.

    Our course helps you understand the importance of looking after animals with as much tender loving care as you would your own pets or family. As a veterinary assistant, you’re in a privileged position to see a professional veterinary surgeon in action.

    You’ll learn how to assist in operations, emergencies, bandaging cuts, setting broken bones and so much more.

    Health and safety in a veterinary surgery

    With so many sick or injured animals around, hygiene is of the utmost importance. You’ll learn the health and safety procedures and regulations surrounding a practice. How to dispose of clinical waste.

    Making sure everything is sterile and spotless. Being a veterinary support assistant is such a worthwhile and rewarding career. Knowing you’re helping animals in the best way you possibly can.

    Start this journey today with our accredited veterinary support certificate course.

    What you will learn

    • Learn the right way to handle animals and recognize the signs that they're stressed or in pain
    • Have a better knowledge of animals and be prepared for emergencies or administer first aid
    • Impress potential employers with your knowledge of veterinary terminology, anatomy and animal psychology
    • Handling animals from dogs to exotic snakes
    • Understanding animal psychology so you know if an animal is distressed or in pain
    • Handling an injured or upset animal with kindness
    • Preparing animals for surgery
    • Feeding animals in your practice
    • The importance of disinfection, sterilization and preventing diseases from spreading


    Holly and Hugo courses are designed for anyone with an interest in learning. No formal qualifications are required. Our courses are suitable if you want to learn new skills, start a new career, or if you’re already working in a particular industry and wish to upgrade your talents and enhance your resume.


    Course Breakdown

    Module 1: Veterinary Practice And The Veterinary Support Assistant
    • 1.1 Understand how a veterinary practice works and where you fit in
    • 1.2 Discover the important role of a Veterinary Support Assistant
    • 1.3 Find out about the structure of a veterinary clinic
    • 1.4 What role each person plays
    • 1.5 Importance of confidentiality and professionalism
    Module 2: Developing Your Skill Set
    • 2.1 What you will find in the Practice Manual
    • 2.2 Know your breeds so you know how to handle them
    • 2.3 Listen and learn from what the vet tells clients
    • 2.4 The importance of legally-binding consent forms
    • 2.5 Phone skills to create a first-class impression
    • 2.6 Tips for working at reception
    • 2.7 How to deal with anxious clients
    • 2.8 Using your initiative to be one step ahead of the game
    • 2.9 Looking and acting like a professional
    Module 3: Veterinary Terminology
    • 3.1 Commonly used terms and their meanings
    • 3.2 Common procedures you will encounter
    • 3.3 Abbreviations
    • 3.4 Equipment within the practice
    Module 4: Basic Animal Handling
    • 4.1 The principles of handling animals
    • 4.2 How to correctly handle dogs
    • 4.3 Handling cats for tests or operations
    • 4.4 Handling small mammals
    • 4.5 Handling exotic animals safely
    Module 5: Animal Psychology
    • 5.1 Find out how animals react to stress
    • 5.2 Reading body language so you can react in the right way
    • 5.3 Minimizing stress so animals become calmer
    • 5.4 Recognizing and dealing with pain in animals
    Module 6: Advanced Animal Handling
    • 6.1 Tools for handling the fractious animal
    • 6.2 Restraining the fractious animal so he can be treated
    • 6.3 Holding an animal for a medical examination
    • 6.4 Holding an animal for a minor procedure
    • 6.5 Holding an animal for a blood draw
    Module 7: Around The Veterinary Practice
    • 7.1 Surgery theater protocol to contain germs and diseases
    • 7.2 Disinfecting and cleaning protocols for the consultation room
    • 7.3 How to prepare animals for operations and surgical procedures
    • 7.4 Techniques for sterilizing instruments
    • 7.5 Importance of disinfection and disease control
    Module 8: Care Of In Patients
    • 8.1 How to monitor animals, update charts and spot what is normal and what isn’t
    • 8.2 Why TLC is vital in providing the optimum environment
    • 8.3 Special measures such as hand feeding and critical care
    • 8.4 Taking and reporting vital signs
    Module 9: Feeding Animals
    • 9.1 Feeding healthy animals - types of foods
    • 9.2 Giving the correct advice about food and surgery
    • 9.3 Life stage nutrition for animals of all ages
    • 9.4 Administering prescription diets
    • 9.5 How to feed a sick animal back to health
    Module 10: Basic Anatomy
    • 10.1 Learning important anatomical terms
    • 10.2 How animals differ from people
    Module 11: Basic Physiology
    • 11.1 Getting to know physiological terms
    • 11.2 Monitoring and understanding temperature, pulse and respiration rates
    Module 12: Euthanasia
    • 12.1 Helping pet guardians make a difficult decision
    • 12.2 Making arrangements for end of life choices
    • 12.3 Euthanasia etiquette - dealing with the emotional side
    • 12.4 How euthanasia is performed
    • 12.5 Deciding on a burial or cremation
    Module 13: Emergencies
    • 13.1 Dealing with an emergency
    • 13.2 Your role during an emergency
    • 13.3 Basic principles of resuscitation
    Module 14: First Aid
    • 14.1 Learning basic first aid techniques
    • 14.2 How to help an animal which is bleeding
    • 14.3 Symptoms of shock and how to treat them
    • 14.4 Dealing with breathing difficulties
    • 14.5 Handling fractures
    Module 15: Health & Safety, And Regulations
    • 15.1 Risks within the veterinary environment
    • 15.2 The importance of hygiene
    • 15.3 Ionizing radiation regulations
    • 15.4 Prescribing regulations
    • 15.5 Disposal of clinical waste


    Who is this course for

    • Anyone looking at the options available for rewarding careers with animals
    • Animal lovers who want to help sick or injured animals in a veterinary practice
    • People considering becoming a veterinarian but are considering other roles
    • Anybody who works with or volunteers with animals, such as in a kennel, rescue center, or a vet clinic would benefit from this course
    • People considering a career as a veterinary technician will get a glimpse into the challenging and rewarding work in animal care

    How will it help me

    • Land your dream job with animals through your knowledge of animals and nursing
    • Boost your CV by completing a certified course demonstrating a high level of knowledge in the care of animals 
    • Handle the emotional as well as the practical side of working with animals in any environment

    Career path

    • This course is suitable for anyone who handles animals at work or as a volunteer in a shelter
    • The course is a useful stepping stone to your animal-care degree or professional path in a veterinary clinic or hospital
    • Studying an accredited course will give professionals a competitive advantage over their rivals
    • Certification will prove to employers that you are serious in your wish to land a dream job with animals or are ready for promotion


    Certification details

    • Holly and Holly and Hugo is a professional company with an international team of experts, including veterinary surgeons, compiling the courses
    • The courses are accredited by ICOES, the International Council for Online Education Standards, assuring our students our commitment to high standards of online education
    • We are also a recognized member of the CPD Certification Service
    • Our CPD accredited courses will count towards your CPD hour records. Through Continuing Professional Development (CPD/CE), individuals show their commitment to gain new skills to contribute to their personal and professional development, improve their job prospects, enhance and evolve in their career
    • At the end of each module there is an exam to pass to make sure you have fully taken in each stage
    • The modules are easy to understand and, therefore, easy to remember
    • You can revisit the material for a refresher if you want to look something up
    • Once the course is completed, all modules saved and exams passed you'll get a pdf certificate
    • You will be also eligible to apply for an ICOES hard copy certificate
    • The courses are designed to be easy to use without the need to download material
    • Should you need any assistance, we have a help centre available in your student area 24/7 or you can contact our awesome Customer Support team during the working hours