Module 1: Training Puppies

• 1.1 Training with treats so puppy falls in love with you
• 1.2 Provide a safe den for your pup through crate training
• 1.3 Have a safe, obedient dog which responds to basic commands
• 1.4 Trim nails, clean ears and handle paws without nips
• 1.5 The 3 stages of house training to stop ‘accidents’
• 1.6 Teach your pup how to greet other animals and humans
• 1.7 Nipping problem behaviors before they escalate
• 1.8 Fun and games for everyone with tricks and treats

Module 2: Training Of Adult Dogs

• 2.1 Breaking bad habits by knowing what to ignore and what to reward
• 2.2 Teaching good behavior with kindness (and doggie treats!)
• 2.3 Learn your dog’s habits to prioritize what work needs to be done
• 2.4 Be consistent with commands to avoid confusing your pet
• 2.5 Stop anti-social behavior so your dog is fun to be around
• 2.6 Confidence-building tips for a happy dog
• 2.7 Teaching an old dog, new tricks

Module 3: Cat Training

• 3.1 Teach your cat to respond to the sound of a clicker
• 3.2 Getting cats to use their litter box
• 3.3 Stop scratching or clawing and save on repair bills
• 3.4 Distraction techniques to stop cats jumping on furniture
• 3.5 Purr-fect methods to having a sociable cat and not a sour-puss

Module 4: Bird Training

• 4.1 Show birds how to respond to clicker training
• 4.2 Golden rules in teaching birds to speak
• 4.3 Learning to socialize without ruffling feathers
• 4.4 Safe handling so you don’t frighten your bird (or get pecked)

Module 5: Fundamentals Of Dog Walking And Pet Sitting

• 5.1 Keeping you and all pets safe
• 5.2 How to handle an attacking dog
• 5.3 Knowing when you’ll need to involve a vet
• 5.4 Entering and leaving pets homes securely and safely
• 5.5 Know your responsibilities as a pet carer

Module 6: Out And About –professional Dog Walking

• 6.1 Be prepared - what to be on the lookout for
• 6.2 Reading dogs’ body language and responding correctly
• 6.3 Understanding and reacting to aggression
• 6.4 The dynamics of dog fights and how to avoid/intervene
• 6.5 Complying with the law

Module 7: Disease, Health And Hygiene

• 7.1 How to keep pets bedding and general environment clean and hygienic
• 7.2 Control of disease and infection
• 7.3 Keeping yourself safe from infection
• 7.4 Know the signs of infections and diseases which animals can pass to humans
• 7.5 Find the safe way to administer medication safely

Module 8: Being Professional With Clients

• 8.1 Get off to a good start - you only have one chance to make a great impression
• 8.2 Preparing your checklist for meeting new clients
• 8.3 Microchipping and other forms of ID
• 8.4 Arranging entry/security details
• 8.5 Be forewarned on what clients are likely to ask
• 8.6 What to put in your contract’s Terms & Conditions
• 8.7 Work out your fees and exactly what is included

Module 9: Handling And Getting Around With Your Pets

• 9.1 Knowing which handling equipment and restraints you’ll need
• 9.2 Safe way to approaching a nervous animal
• 9.3 Learn the warning signs of unpredictable behaviour
• 9.4 Learn the techniques to handle cats and dogs correctly so they are content
• 9.5 Find out the best ways to handle exotic pets without stressing them
• 9.6 Keeping animals safe and secure in your car

Module 10: Specific Information On Dogs And Cats

• 10.1 One size doesn’t fit all - know the correct levels of exercise for each individual animal
• 10.2 Study nutrition to know what to dish out at mealtimes
• 10.3 Understanding behaviour and retraining when needed
• 10.4 Caring for elderly pets and changes to watch out for
• 10.5 Physical care and grooming needs of your clients’ pets
• 10.6 Ways to show affection to keep animals calm and happy
• 10.7 Recognising signs of common diseases and the course of action

Module 11: First Aid

• 11.1 On the spot diagnosis and what to do next
• 11.2 Learning when vomiting and diarrhoea need urgent attention and when not
• 11.3 What items are poisonous for pets and what to do if he swallows them
• 11.4 Dressing and nursing cuts, grazes, wounds and burns
• 11.5 Coping with breaks and fractures
• 11.6 Taking action when an animal goes into shock
• 11.7 Saving animals’ lives with CPR
• 11.8 What you need in your first-aid kit

Module 12: Specific Information On Rabbits & Guinea Pigs

• 12.1 Learn about different breeds and how to deal with them
• 12.2 Common problems and diseases to look out for
• 12.3 Providing an adequate living environment for happy, healthy animals
• 12.4 Keep pets stimulated with enough exercise
• 12.5 How to care for rabbits and guinea pigs as their surrogate guardian

Module 13: Specific Information On Hamsters, Gerbils, Mice & Exotic Rats

• 13.1 Show your knowledge of different breeds
• 13.2 Understanding behaviour so you can correctly deal with it
• 13.3 Spotting the signs of common problems and diseases
• 13.4 Providing an adequate living environment for healthy rodents
• 13.5 Usual care needed for a long and healthy life

Module 14: Specific Information On Birds

• 14.1 General tips on caring for birds
• 14.2 How to look after small birds in your care
• 14.3 How to deal with larger birds & birds of prey
• 14.4 Keeping poultry healthy to produce happy eggs
• 14.5 Ways to stop parrots from getting bored and destroying your furniture
• 14.6 Recognising common diseases and preventing it from spreading

Module 15: Specific Information On Fish

• 15.1 How to care for fish
• 15.2 What tropical fish need to stay healthy
• 15.3 Best ways to look after cold water fish
• 15.4 Difficulties you face with marine fish
• 15.5 Recognizing disease and what to do

Module 16: Specific Information On Reptiles

• 16.1 How to care for reptiles
• 16.2 Challenges of keeping reptiles as pets
• 16.3 Looking after turtles, terrapins and tortoises
• 16.4 Handling and caring for snakes & lizards
• 16.5 Recognising disease and action to take

Module 17: How Pet Sitting Can Get You Up And Running In Business

• 17.1 How to set up a successful pet business
• 17.2 Ways of arranging finance & insurance
• 17.3 Regulations that you need to bear in mind
• 17.4 Being creative with services to make you stand out from the crowd
• 17.5 Effective and cost-effective advertising & marketing

Module 18: What Is Normal Behavior For A Dog?

• 18.1 Socialization
• 18.2 Dogs and learning
• 18.3 Juniors and seniors
• 18.4 Habits – digging, chewing, and more!

Module 19: If Dogs Could Talk

• 19.1 Body language
• 19.2 Stances
• 19.3 Body language reference table
• 19.4 Smells and sniffing
• 19.5 Urine and feces
• 19.6 Vocal language

Module 20: A Dog's Eye View

• 20.1 Fear
• 20.2 Anxiety
• 20.3 Aggression
• 20.4 Scent marking
• 20.5 Elimination
• 20.6 Issues at feeding time

Module 21: Normal Cat Behavior

• 21.1 How cats’ behaviour develops as they grow
• 21.2 Feeding time rules
• 21.3 Sleeping and biological rhythms
• 21.4 Sexual behaviour
• 21.5 Maternal instincts
• 21.6 Aggression

Module 22: When Cat Behavior Is Abnormal

• 22.1 Peculiarities of certain breeds
• 22.2 When play is not play
• 22.3 Moody & sensitive times
• 22.4 Differentiating instinct from conditioning
• 22.5 Differentiating between behavioural and health issues

Module 23: Cats Heightened Senses And Communication

• 23.1 Reading body language
• 23.2 Sense of smell
• 23.3 Sense of hearing
• 23.4 Distinctive cat sounds
• 23.5 What’s she trying to tell me?

Module 24: Cat Care And Health

• 24.1 Understanding aggression and how to deal with it
• 24.2 Scratching
• 24.3 House training
• 24.4 Excessive vocalisation
• 24.5 Discipline
• 24.6 Preventative health care
• 24.7 Responsible ownership
• 24.8 Effects of ageing

Module 25: Domestication - How Pets Came In From The Cold

• 25.1 How animals first learnt to live with humans
• 25.2 Characteristics and traits of different pets
• 25.3 How we transfer our human emotions and expectations to pets
• 25.4 Making sure you pick the right pet for you and your lifestyle

Module 26: Normal Dog Behaviour - When Your Pet Is Being True To His Nature

• 26.1 Socialisation and introducing your pet to other family members
• 26.2 How older dogs change and how you can change with them
• 26.3 Understanding puppy behavior
• 26.4 Why animals like licking, digging or jumping and what to do about it

Module 27: Calm The Pack – Fear, Aggression And Anxiety

• 27.1 Different reasons why animals become aggressive and how to cope
• 27.2 Ways of stopping animals suffering from anxiety separation
• 27.3 Learn the signs your animal is scared and ways to calm them

Module 28: How Well Do You Know Me? The Colourful World Of Dogs’ Antics Explained

• 28.1 Why do dogs love rolling over and rolling in poo!
• 28.2 How dogs really feel about your stroking and patting,
• 28.3 Importance of tummy tickles and ear scratching
• 28.4 The instinct behind circling and chasing their tail
• 28.5 Why a dog puts its tail between its legs
• 28.6 Playful antics of muzzle grabbing
• 28.7 Should you worry if your pet is eating grass

Module 29: Lose Your Mind To Understand Your Dog’s

• 29.1 What to do when a animal is marking in inappropriate places
• 29.2 Dealing with urination due to excitement and submission
• 29.3 Unusual levels of barking - what it means and what to do
• 29.4 The kind ways to stop pets soiling your home

Module 30: What Is Normal Behaviour For A Cat?

• 30.1 Eating rituals - how and why they differ from dogs
• 30.2 Important early lessons for kittens
• 30.3 Understanding how and adapting to changes in older cats
• 30.4 Why are cats so knead-y?
• 30.5 Why do cats bury faeces?

Module 31: A Cat’s The Only Cat Who Knows Where It’s At

• 31.1 Kitties and litter trays
• 31.2 Some of the top reasons cats do not use a litter tray
• 31.3 Understanding cat body language

Module 32: When You’ve Had It With Your Cat – Psychiatric Challenges

• 32.1 The ins and outs of litter trays - what works and doesn’t
• 32.2 Why they soil where you don’t want them to
• 32.3 How to deal with challenges
• 32.4 What to do if they are jumping up
• 32.5 Do cats grieve and how to comfort them

Module 33: Cat On A Griddle

• 33.1 Likely reasons for aggression and how to recognize different kinds
• 33.2 Tips on desensitizing cats so they keep calm in fearful situations
• 33.3 Techniques to stop the distressing signs of separation anxiety
• 33.4 Dealing with the impact of environmental stress

Module 34: Understanding Rabbits

• 34.1 Reading and reacting to body language
• 34.2 What are those rabbit noises telling you
• 34.3 Normal behaviour and what signals a problem
• 34.4 Reading different gestures and actions
• 34.5 What to do when a rabbit marks his territory

Module 35: Veterinary Practice And The Veterinary Support Assistant

• 35.1 Understand how a veterinary practice works and where you fit in
• 35.2 Discover the important role of a Veterinary Support Assistant
• 35.3 Find out about the structure of a veterinary clinic
• 35.4 What role each person plays
• 35.5 Importance of confidentiality and professionalism

Module 36: Developing Your Skill Set

• 36.1 What you will find in the Practice Manual
• 36.2 Know your breeds so you know how to handle them
• 36.3 Listen and learn from what the vet tells clients
• 36.4 The importance of legally-binding consent forms
• 36.5 Phone skills to create a first-class impression
• 36.6 Tips for working at reception
• 36.7 How to deal with anxious clients
• 36.8 Using your initiative to be one step ahead of the game
• 36.9 Looking and acting like a professional

Module 37: Veterinary Terminology

• 37.1 Commonly used terms and their meanings
• 37.2 Common procedures you will encounter
• 37.3 Abbreviations
• 37.4 Equipment within the practice

Module 38: Basic Animal Handling

• 38.1 The principles of handling animals
• 38.2 How to correctly handle dogs
• 38.3 Handling cats for tests or operations
• 38.4 Handling small mammals
• 38.5 Handling exotic animals safely

Module 39: Animal Psychology

• 39.1 Find out how animals react to stress
• 39.2 Reading body language so you can react in the right way
• 39.3 Minimizing stress so animals become calmer
• 39.4 Recognizing and dealing with pain in animals

Module 40: Advanced Animal Handling

• 40.1 Tools for handling the fractious animal
• 40.2 Restraining the fractious animal so he can be treated
• 40.3 Holding an animal for a medical examination
• 40.4 Holding an animal for a minor procedure
• 40.5 Holding an animal for a blood draw

Module 41: Around The Veterinary Practice

• 41.1 Surgery theater protocol to contain germs and diseases
• 41.2 Disinfecting and cleaning protocols for the consultation room
• 41.3 How to prepare animals for operations and surgical procedures
• 41.4 Techniques for sterilizing instruments
• 41.5 Importance of disinfection and disease control

Module 42: Care Of In Patients

• 42.1 How to monitor animals, update charts and spot what is normal and what isn’t
• 42.2 Why TLC is vital in providing the optimum environment
• 42.3 Special measures such as hand feeding and critical care
• 42.4 Taking and reporting vital signs

Module 43: Feeding Animals

• 43.1 Feeding healthy animals - types of foods
• 43.2 Giving the correct advice about food and surgery
• 43.3 Life stage nutrition for animals of all ages
• 43.4 Administering prescription diets
• 43.5 How to feed a sick animal back to health

Module 44: Basic Anatomy

• 44.1 Learning important anatomical terms
• 44.2 How animals differ from people

Module 45: Basic Physiology

• 45.1 Getting to know physiological terms
• 45.2 Monitoring and understanding temperature, pulse and respiration rates

Module 46: Euthanasia

• 46.1 Helping pet guardians make a difficult decision
• 46.2 Making arrangements for end of life choices
• 46.3 Euthanasia etiquette - dealing with the emotional side
• 46.4 How euthanasia is performed
• 46.5 Deciding on a burial or cremation

Module 47: Emergencies

• 47.1 Dealing with an emergency
• 47.2 Your role during an emergency
• 47.3 Basic principles of resuscitation

Module 48: Health & Safety, And Regulations

• 48.1 Risks within the veterinary environment
• 48.2 The importance of hygiene
• 48.3 Ionizing radiation regulations
• 48.4 Prescribing regulations
• 48.5 Disposal of clinical waste

Module 49: Brainstorming And Research

• 49.1 Why Work with Animals?
• 49.2 Pros and Cons
• 49.3 Decide on Your Strengths
• 49.4 Reality Check
• 49.5 Where to Find Jobs
• 49.6 Researching the Job
• 49.7 Comparative Salaries

Module 50: Gaining Experience

• 50.1 Personal Experience
• 50.2 Unpaid Experience
• 50.3 Broadening Your Education
• 50.4 Volunteering Abroad
• 50.5 Internships

Module 51: Portfolios, CV, And Application

• 51.1 Introduction
• 51.2 An Inspirational Portfolio
• 51.3 Writing a Killer CV
• 51.4 Creating an Awesome Application Letter

Module 52: Applying To Vet School

• 52.1 The Path to Vet School
• 52.2 Planning your Finance
• 52.3 Interviews and Experience
• 52.4 Veterinary Careers and Specializations

Module 53: Health-related Careers

• 53.1 Animal-assisted Therapist
• 53.2 Animal Behaviorist
• 53.3 Animal Chiropractor
• 53.4 Animal Geneticist
• 53.5 Animal Health Inspector
• 53.6 Artificial Insemination Officer
• 53.7 Nutritionist
• 53.8 Physiotherapist
• 53.9 Practice manager
• 53.10 Receptionist
• 53.11 Vet Tech (US) Vet Nurse (UK)
• 53.12 Vet Tech specializations
• 53.13 VSA

Module 54: Pet-related Careers

• 54.1 Animal Control Officer
• 54.2 Animal Cruelty Officer (ASPCA, RSPCA)
• 54.3 Animal Photographer
• 54.4 Detection Dog Handler
• 54.5 Dog Breeder
• 54.6 Dog Trainer
• 54.7 Doggy Daycare Owner
• 54.8 Dog Walker
• 54.9 Drug Company Rep
• 54.10 Groomer
• 54.11 Kennel Attendant/Manager
• 54.12 Pet Adoption Counsellor
• 54.13 Pet Food Salesperson
• 54.14 Pet Sitter
• 54.15 Pet Writer
• 54.16 Police Dog Handler
• 54.17 Service Dog Trainer

Module 55: Animal-related Careers

• 55.1 Animal Behaviorist
• 55.2 Aqua Culturist
• 55.3 Dairy Herdsmen
• 55.4 Ecologist
• 55.5 Equine Dentist
• 55.6 Exercise Rider
• 55.7 Farrier
• 55.8 Foaling Attendant
• 55.9 Fish and Game Warden
• 55.10 Groom
• 55.11 Herpetologist
• 55.12 Horse Identifier
• 55.13 Horse Pedigree Analyst
• 55.14 Jockey
• 55.15 Marine Biologist
• 55.16 Marine Mammal Trainer
• 55.17 Mounted Police Officer
• 55.18 Primatologist
• 55.19 Racing Steward, Starter, Outrider, Licensing Clerk
• 55.20 Ranch Manager
• 55.21 Reptile Breeder
• 55.22 Wildlife Biologist or Zoologist
• 55.23 Wildlife Rehabilitator
• 55.24 Zoo Keeper
• 55.25 Habitat Designer
• 55.26 Educator